Help & Support
Questions about your shopping list, prices or account? Find answers below or get in touch.
Contact us
Please include your app version, iPhone model and a short description of the issue. For price questions, include the product, brand, store, location and offer date. Screenshots are helpful.
Never send your password, payment details or verification codes.
Frequently asked questions
Why can prices differ from the shelf price?
Prices and availability depend on the branch, region and date. Some prices require the retailer's loyalty app or an activated coupon. Estimates are labeled in SparKorb and are not confirmed shelf prices. Always check the retailer's current conditions.
How do I refresh offers or update my location?
Pull down on the home screen to refresh current offers. Use “Update location” to request your position again. Check location access under iPhone Settings → Privacy & Security → Location Services → SparKorb. You can also select a location manually in the app.
Why is a supermarket or product missing?
Check your selected stores and search radius. Not every product has a current offer or an available price. A missing price does not mean that the product is free or unavailable in the store.
How do product notifications work?
Add products in the app's notification settings and allow SparKorb notifications in iPhone Settings. Free users can watch up to three products; Plus members can watch an unlimited number. Alerts depend on available matching offer data and are not guaranteed for every promotion.
How do I clear the notification badge?
Open SparKorb and use the clear-notifications option in the app's settings. If the badge remains, contact us with your app and iOS versions.
How do I restore or cancel SparKorb Plus?
Open the Plus purchase screen and select “Restore purchases”, using the same Apple Account used for the purchase. To manage or cancel renewal, open iPhone Settings → your name → Subscriptions → SparKorb. Deleting the app or your SparKorb account does not cancel an Apple subscription.
Can I use SparKorb without an account?
Yes. Creating an account is optional. Sign in with the same SparKorb account on another device to sync your shopping list.
How can I reset my password or delete my account?
Use the password-reset option on the sign-in screen and follow the instructions sent by email. To delete your account, sign in and use the account-deletion option in Settings. If you cannot access your account, contact support.
What does the price-history chart show?
Available observations for the selected product and brand, not substitute products. Gaps can occur when no matching observation is available. History does not guarantee a price at every branch or on every date.